We are regularly making efforts to improve our business processed to provide for improved quality of customer satisfaction. Some of the practices adopted by the organisation for achieving these goals are listed below:
- On line Information & Container Tracking
- Container Repair & Cleaning Facilities
- Cargo Palletisation, Strapping etc.
- Cargo Lashing/Choking Facility
- Fumigation of Cargo/Containers
- Supply Chain Management
- Door Delivery/Pick Up of Containerised cargo
- Container/Cargo Survey
- Pre Deposit Accounts
- Round the Clock Security at Terminals
- Facilitation of Customs Clearance
- Flexible Payment Arrangements
- We conduct Customer Satisfaction Survey regularly to get a feedback from the customers and also take action to rectify/improve our services.
- CONCOR had also introduced on Company's website "Feedback. Com" where in Customers can obtain information and seek remedies on our services in the format available under menu "Customer Feedback Facility". Prompt action on these observations/suggestions is taken to improve the quality of our services to the customer.